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Our Story

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Welcome to Hello Credit Union

Take a dash of FL Panhandle personality and mix it with a heaping serving of big city resources, and the result is what you get from Hello Credit Union – local charm with global access. We really know our members because they are our friends and neighbors! Join today and WAVE HELLO to low loan rates, user-friendly technology, and convenient branches! 

Hello Credit Union was established in 1952 as International Paper Employees Federal Credit Union. In 1976, our name was changed to Bay County Industrial Credit Union to reflect our expanded membership more adequately. In 1987, the name was changed again to Bay Credit Union when our field of membership was opened to virtually all residents of Bay County. In 2022, FLAG Credit Union joined the Bay Credit Union family through a member approved merger.  FLAG Credit Union was chartered in 1960 to serve the employees of the Florida Department of Agriculture and Consumer Services, which Hello CU continues to do today!  Check out our important milestones below.

1950s
IP Employees Federal Credit Union is established.
1970s
The first branch location opened in 1974 and the name was changed to Bay County Industrial Credit Union in 1976.
1980s
The main office was built in 1984 and the credit union's field of membership was expanded to include all Bay County residents. In 1987 the credit union became Bay Credit Union.
2000s
The credit union began offering new technology and services such as bill pay and overdraft protection and opened the first Callaway office.
2010s
The credit union's field of membership once again expanded this time to include the surrounding counties of Gulf, Jackson, Walton, and Washington. Opened three new branches (Beach, second Callaway, and Lynn Haven offices).
2020s
FLAG Credit Union merged with Bay Credit Union in 2022 and then rebranded to Hello Credit Union
1950s
IP Employees Federal Credit Union is established.
1970s
The first branch location opened and the name was changed to Bay County Industrial Credit Union.
1980s
The main office was built and the field of membership was expanded to include all Bay County residents. In 1987, the credit union became Bay Credit Union.
2000s
Bay CU began offering new technology and services such as bill pay and overdraft protection. The first Callaway office is opened.
2010s
The CU's field of membership expanded again; this time to include the surrounding counties of Gulf, Jackson, Walton, and Washington.
2020s
FLAG Credit Union merged with Bay Credit Union in 2022 and then rebranded to Hello Credit Union

Supporting the Underserved

We offer products and services that serve the needs of ALL our members. With the intent of providing products that support the underserved, we introduced no-credit-check loans to help build credit or meet other short-term needs, share secured loans, and debt consolidation loans to help get members out of high-cost debt.

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Fostering Free Financial Education

We provide free financial education courses for local groups and through professional development programs at our select employee groups.

Cultivating Relationships that Go the Distance

Hello has five physical locations but our members range from Panama City to Key West. We have worked hard to implement a seamless process for serving members across the entire state of Florida completely electronically. Our members can accomplish everything from originating a loan to managing their accounts all without setting foot in our branch. We are a small credit union with the convenience of a big bank.

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Let's Grow, Together.