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! Fraud Alert !
There is a e-mail message fraud attempt, known as " Phishing", that has been initiated via internet and sent to members, that appeared to be from Bay Credit Union.This is a false message. Do not follow the instructions asking you to use a one time password and asking you to varify a security image and then use your password. Never give out any personal information.
No real financial institution will ask you to update your personal information by calling a telephone number or signing into a website. Anyone who receives any type of message in any form that purports to be from Bay Credit Union or any other financial institution and asks for any personal information, should consider it to be a fraudulent attempt to obtain their personal account information. Do not follow the instructions.
If you responded to such message and provided any confidential account information, please contact us immediately at (850) 785-6103. You should also change your account's PIN, and take any other information recommended by Bay Credit Union to protect your account.
For more information , including how to file a report of this crime, go to http://www.consumer.gov/idtheft , or call 1-877-IDTHEFT ( 438-4338). You my also visit www.cuna.org for updated information on these types of scams.
The number of Americans who have experienced identity theft has surpassed 27 million, with the incidence rate increasing every year. Bay Credit Union has put in place several measures to protect your identity and your accounts against theft and fraud. For example, stringent credit union privacy policies protect your personal information. Password protection for on-line transactions help assure on-line security. When using our on line services you developed a password that only you know. Encryption of on-line transactions converts your information into secure code, protecting you against hackers.
Maximum security is possible only with your help.
Here's what you can do to help stop these crimes before they happen:
- Do not give out financial information such as checking and credit card numbers, or your social security number, unless you know the person.
- Report lost or stolen checks immediately. Your credit union will block payment.
- Notify your credit union of suspicious phone inquires such as those asking for account information to " verify a statement" or " award a prize."
- Closely guard your ATM personal Identification number and pin receipts.
- Shred any financial solicitations and credit union statements before disposing of them.
- Put outgoing mail into a secure, official Postal Service collection box.
- If regular bills fail to reach you, call the company to find out why ASAP.
- If you bills include any questionable items, don't ignore them. Instead, investigate immediately to head off any possible fraud.
- Periodically contact the major credit reporting companies to review your file and make certain the information is correct.
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